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At Noura Alghilaisi, we take pride in the quality and craftsmanship of our designs. If you're not completely satisfied with your purchase, we offer exchanges and returns under the following terms

Returns

Items can be returned within 7 days of the delivery date.

Returned items must be unworn, unwashed, and in their original condition with all tags attached.

Items must be returned in their original packaging.

Refunds will be issued to the original payment method within 2–3 business days after the returned item has been received, inspected, and approved.

Exchanges

- Exchanges are allowed within 7 days of delivery.  

- Exchanges can be made for a different size or another item of equal or higher value (price difference applies).  

- Items must be in their original condition, with tags attached.  

Non-Returnable Items

- Customized or made-to-order pieces.  

- Items purchased on sale or during promotions.  

Return & Exchange Process

1. Contact our customer service team at [your email or website link] to initiate a return or exchange.  

2. Once approved, ship the item back using a trackable shipping service.  

3. Upon inspection, store credit or exchange will be processed within 5-7 business days.  

Additional Notes

- Shipping fees are non-refundable.  

- Customers are responsible for return shipping costs unless the item is defective or incorrect.  

- We reserve the right to refuse returns that do not meet our policy standards.  

For any inquiries, feel free to contact us at 

Info@nouraalghilaisi.com

+966 55 470 5887